Legal
Legal information for Labubu Collectibles.
Privacy Policy
Last updated: 10/20/2025
Labubu Collectibles ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and make purchases.
Information We Collect
- Personal Information: Name, email address, shipping address, phone number, and payment information
- Order Information: Purchase history, order details, and shipping information
- Technical Information: IP address, browser type, device information, and cookies
- Usage Information: Pages visited, time spent on site, and interaction with features
How We Use Your Information
- Process and fulfill your orders
- Communicate with you about your orders and account
- Provide customer support and respond to inquiries
- Improve our website and services
- Send marketing communications (with your consent)
- Comply with legal obligations
Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your personal data
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your data
- Withdrawal: Withdraw consent at any time
Exercise Your Rights
You can exercise any of these rights by submitting a request through our secure form.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
- Account Data: Retained until account deletion or 3 years of inactivity
- Order Data: Retained for 7 years for tax and accounting purposes
- Marketing Data: Retained until consent withdrawal or 2 years of inactivity
- Analytics Data: Retained for 26 months (anonymized after 14 months)
- Support Data: Retained for 2 years after ticket resolution
Data Processing Purposes
We process your personal data for the following specific purposes:
- Order Processing: To process and fulfill your orders, including payment processing and shipping
- Customer Support: To provide customer service and respond to your inquiries
- Account Management: To manage your account and provide personalized services
- Marketing (with consent): To send promotional offers and newsletters
- Analytics (with consent): To improve our website and services
- Legal Compliance: To comply with legal obligations and prevent fraud
Data Sharing
We may share your data with the following third parties:
- Payment Processors: Stripe and PayPal for secure payment processing
- Shipping Partners: DHL and other carriers for order delivery
- Analytics Providers: Google Analytics (with consent) for website analytics
- Legal Authorities: When required by law or to protect our rights
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.
Data Breach Notification
In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and inform affected individuals without undue delay.
International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place through Standard Contractual Clauses and adequacy decisions.
Automated Decision Making
We do not make automated decisions that significantly affect you without human intervention. If this changes, you will be informed and have the right to request human review.
Contact Us
For privacy-related inquiries or to exercise your rights, please contact us at:
Email: [email protected]
Address: [Your Business Address]
Data Protection Officer: [email protected]
Supervisory Authority
You have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not addressed your concerns adequately.
Terms of Service
Last updated: 10/20/2025
By using our website and services, you agree to these terms and conditions. These terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
1. Acceptance of Terms
By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on Labubu Collectibles's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- Modify or copy the materials
- Use the materials for any commercial purpose or for any public display
- Attempt to reverse engineer any software contained on the website
- Remove any copyright or other proprietary notations from the materials
- Transfer the materials to another person or "mirror" the materials on any other server
3. Account Registration and Security
To access certain features of our website, you may be required to create an account. You are responsible for:
- Maintaining the confidentiality of your account and password
- Restricting access to your computer and mobile devices
- Accepting responsibility for all activities that occur under your account
- Providing accurate and complete information when creating your account
4. Product Information and Pricing
We strive to provide accurate product information, but we do not warrant that product descriptions, colors, information, or other content available on the site is accurate, complete, reliable, current, or error-free.
- Prices are subject to change without notice
- Product availability is not guaranteed
- Images are for illustrative purposes only
- We reserve the right to modify or discontinue any product at any time
5. Order Processing and Acceptance
All orders are subject to acceptance and availability. We reserve the right to refuse service to anyone for any reason at any time.
- Orders are processed in the order they are received
- We may cancel orders if products are unavailable
- We may limit quantities or refuse orders that appear to be placed by dealers or resellers
- Order confirmation emails do not constitute acceptance of your order
6. Payment Terms
Payment is due at the time of order placement. We accept payment through secure third-party processors including Stripe and PayPal.
- All prices are in EUR and include applicable taxes
- Payment processing fees may apply
- Failed payments may result in order cancellation
- We do not store your payment information on our servers
7. Right of Withdrawal (EU Consumer Rights)
Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. This right applies to all purchases made through our website.
Withdrawal Period:
- 14 days from the day you receive the goods
- 14 days from the day you receive the last item (for multiple items)
- 14 days from the day you receive the first item (for recurring deliveries)
8. Shipping and Delivery
We ship worldwide using reliable carriers. Delivery times are estimates and may vary based on location and carrier availability.
- Shipping costs are calculated at checkout
- Delivery times are estimates only
- Risk of loss and title pass to you upon delivery
- We are not responsible for delays beyond our control
9. Intellectual Property Rights
The content on this website, including but not limited to text, graphics, images, logos, and software, is the property of Labubu Collectibles and is protected by copyright and other intellectual property laws.
10. Prohibited Uses
You may not use our website for any unlawful purpose or to solicit others to perform unlawful acts. You agree not to:
- Use the service for any illegal or unauthorized purpose
- Transmit viruses or any code of a destructive nature
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt the service
- Use automated systems to access the service
11. Limitation of Liability
Our liability is limited to the amount you paid for the product. We are not liable for indirect, incidental, or consequential damages.
Limitations:
- Maximum liability limited to purchase price
- No liability for indirect or consequential damages
- No liability for third-party actions
- No liability for force majeure events
12. Indemnification
You agree to indemnify and hold harmless Labubu Collectibles and its affiliates from any claims, damages, or expenses arising from your use of the website or violation of these terms.
13. Governing Law and Jurisdiction
These terms are governed by the laws of Italy. Any disputes shall be resolved in the courts of Italy, with preference for alternative dispute resolution methods.
14. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of the website constitutes acceptance of the modified terms.
15. Contact Information
For questions about these terms, please contact us at:
Email: [email protected]
Address: [Your Business Address]
Shipping & Delivery
Last updated: 10/20/2025
We ship worldwide using DHL Express. All orders include tracking numbers and insurance.
Contact Information
For shipping-related questions, please contact us:
Email: [email protected]
Response Time: Within 24 hours
Return Policy
Last updated: 10/20/2025
You have the right to return items within 14 days of delivery under EU consumer law. Items must be unused and in original packaging.
Contact Information
For returns, please contact us:
Email: [email protected]
Response Time: Within 24 hours
Warranty Information
Last updated: 10/20/2025
We do not offer additional warranties beyond the statutory rights provided by EU consumer law. All products are sold as-is, subject to your statutory consumer rights.
Statutory Warranty Rights (EU Consumer Law)
Under EU consumer law, you have the following statutory rights:
Your Statutory Rights:
- Conformity: Products must conform to the contract (as described, fit for purpose)
- Defects: Right to claim for defects that existed at the time of delivery
- Remedies: Right to repair, replacement, price reduction, or contract termination
- Time Limit: 2 years from delivery for defects (minimum)
- Burden of Proof: Seller must prove conformity for first 6 months
No Additional Warranty
What This Means:
- We do not offer extended warranties or additional protection plans
- All products are sold "as-is" subject to statutory rights
- No warranty coverage for normal wear and tear
- No warranty coverage for accidental damage
- No warranty coverage for environmental damage
Contact Information
For questions about statutory rights or product defects, please contact us:
Email: [email protected]
Response Time: Within 24 hours
Dispute Resolution
Last updated: 10/20/2025
For disputes, please contact us first. Under EU law, you also have the right to use the EU's Online Dispute Resolution platform: ec.europa.eu/consumers/odr
Contact Information
For dispute resolution, please contact us:
Email: [email protected]
Response Time: Within 24 hours
Contact Information
Last updated: 10/20/2025
For all inquiries, please contact us:
Contact Details
Email: [email protected]
Response Time: Within 24 hours